Contact us at support@rideapp.co if you need help or support when using the RIDE app. For other general enquiries, you may contact us at contact@rideapp.co

Frequently Asked Questions:


How do I download the RIDE app?

For iOS devices – Download here
For Android devices – Download here

Alternatively, search ‘RIDE’ in both App and/or Google Play store.


Is RIDE available in my city?

RIDE is currently available in Melbourne. RIDE will soon be accessible to other parts of Australia.


How do I create a RIDE account?

  1. Click on the hamburger slider menu (top left) when you arrive on the RIDE map screen then tap on the Log In or Register button.
  2. Enter a valid mobile number, then verify the pin number sent to you.
  3. Register your basic details such as name and email address.
  4. Take a photo or upload a picture of your national ID or driver’s licence both front and back.
  5. Enter your credit/debit card details to proceed.
  6. Finally, create a six-digit password to complete the registration process.

I’m a tourist, can I use RIDE?

Provided that you have a mobile SIM in your device with data, you are able to use RIDE in Australia. You can register for a RIDE account with your driving licence or passport.


Do I need a helmet when using RIDE?

YES! Helmets aren’t just the law, they save lives. Always wear a helmet to protect yourself when riding on the road! Be alert of your surrounding and make sure both hands are always on the handlebar.


Who do I call in case of an emergency?

In case of an emergency call 000 directly. For all other incidents or issues, simply contact our support team at support@rideapp.co

For more information on how to use RIDE, download the RIDE app for more FAQ.